Refund Policy

Last updated: October 28, 2026.

Who handles your order

Our orders are processed by our online reseller Paddle.com, the merchant of record for all our orders. Paddle handles payment and billing.

All purchases are final

All purchases are final. We do not refund purchased credits.

Try before you buy

Your first letter is free for firm email addresses, so a firm can judge the output before it buys anything.

Credits never expire

Credits never expire, so unused credits stay on your firm's account.

Failed runs

If a letter run fails on our side, its credit is returned automatically. There is nothing to request.

Billing errors

If you were charged twice, or charged with no credit added, email support@demandletterfactory.com and we will correct it.

Your legal rights

Where the law gives a buyer a right to a refund, that right is not affected. Paddle handles it under its buyer terms.

Chargebacks

Please contact us before opening a chargeback.